Customer Service Advisor - Remote

CUSTOMER SERVICE ADVISOR - REMOTE

• Job Title: Customer Service Advisor - Remote
• Work Location: Remote – Work from home
• Employment Type: Full-Time
• Salary offered:
  • – Fixed salary: $4,800 per month
    Work schedule: Monday to Friday, 9:00 AM to 5:00 PM

ABOUT DPLS MANAGEMENT SERVICES LTD.

DPLS Management Services Ltd. is a full-service accounting, taxation, and business advisory firm based in Ottawa, Ontario. We assist clients across industries, from entrepreneurs and startups to established small and mid-sized businesses, providing tailored solutions that optimize financial performance and operational efficiency.

Our services include:

• Corporate and personal tax planning and compliance
• Bookkeeping, payroll administration, and outsourced accounting services
• Cash flow management and financial forecasting
• Implementation and support for accounting software and cloud-based systems
• Business advisory, operational consulting, and strategic growth planning
• Assistance with regulatory compliance and reporting requirements

Our clients operate in a variety of sectors, including professional services, healthcare, technology, construction, hospitality, retail, and distribution. We pride ourselves on providing value-driven solutions, maintaining integrity in every interaction, and earning trust through reliable service.

WHY WORK WITH US?

At DPLS Management Services Ltd., we believe that people are at the heart of every successful business. Our team thrives because we foster an environment of respect, collaboration, and continuous learning.

We provide a wide range of services, from traditional accounting and tax support to advanced business advisory and operational consulting. Our customer service advisors are essential in building and maintaining strong client relationships.

Employees choose DPLS because we:

• Invest in professional growth: On-the-job training and mentorship programs support long-term career development.
• Encourage collaboration: Work alongside specialists in accounting, finance, and strategic business consulting.
• Prioritize impact: Contribute meaningfully to both client success and organizational efficiency.

Whether you want to strengthen your advisory expertise, gain exposure to complex business operations, or play a pivotal role in client satisfaction, our company offers the opportunity to do it all in a professional, supportive environment.

POSITION OVERVIEW

We are seeking a professional, knowledgeable, and client-focused Customer Service Advisor to join our growing team. In this role, you will serve as a trusted point of contact for our clients, providing expert guidance, resolving inquiries, and ensuring a high level of client satisfaction.

You will work closely with our accounting, tax, and administrative teams to provide comprehensive support and advice to clients. The ideal candidate has strong communication skills, problem-solving abilities, and a genuine interest in helping clients succeed.

This is a full-time, remote position. You will work from your home office and must be available during business hours. You will receive full training, clear instructions, and ongoing support from senior team members.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Client Advisory & Support

• Serve as the primary point of contact for assigned clients, providing expert guidance and support
• Respond to client inquiries via phone, email, and messaging systems
• Provide accurate information about company services, processes, and account status
• Resolve client issues and complaints in a professional and timely manner
• Document all client interactions in internal systems with accuracy and detail
• Identify and escalate complex issues to the appropriate department

Coordination & Relationship Management

• Coordinate client requests with accounting, tax, and operations teams
• Assist with appointment scheduling and client follow-ups
• Maintain up-to-date client records and documentation
• Monitor deadlines and ensure timely responses to client needs
• Build and maintain strong, long-term client relationships
• Identify opportunities to improve client experience and internal workflows

Quality & Compliance

• Follow company policies, procedures, and communication standards
• Maintain confidentiality of client information at all times
• Contribute to a positive and professional company image
• Participate in team meetings and training sessions
• Stay current with company services and industry best practices

TYPICAL DAY IN THIS ROLE

• Log in to systems and review pending client inquiries
• Respond to client emails and phone calls
• Provide guidance and advice to clients regarding services and processes
• Document all interactions and update client records
• Coordinate with internal teams to resolve client requests
• Follow up with clients to confirm resolution and satisfaction
• Participate in team check-ins and training sessions

QUALIFICATIONS

• Previous experience in customer service, client advisory, or a related role is strongly preferred
• Excellent written and verbal communication skills in English
• Strong problem-solving abilities and attention to detail
• Ability to work independently and stay organized in a remote environment
• Comfortable using digital communication tools (email, phone, messaging platforms)
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Professional, patient, and client-focused mindset
• Reliable internet connection and a dedicated home office space
• Legally eligible to work in Canada

BENEFITS

• Competitive monthly salary with performance-based bonuses
• Comprehensive health, dental, and vision coverage
• Paid holidays and generous paid time off
• Stable, long-term remote employment
• Paid training and structured onboarding
• Opportunities for career growth within the company
• Supportive and professional team environment

COMPENSATION

• Full-time monthly salary: $4,800
• Performance reviews and merit-based raises
• Incentives and bonuses based on individual and company performance
• Annual reviews and opportunities for professional advancement

WORK SCHEDULE

Monday through Friday, 9:00 AM – 5:00 PM

WORK FROM HOME REQUIREMENTS

• Dedicated, private home office space
• Reliable high-speed internet connection
• Ability to work independently with minimal supervision
• Comfortable with virtual communication and collaboration tools

OTHER INFORMATION

Affirmative Action & Equal Opportunity Employer
DPLS Management Services Ltd. is committed to fostering a diverse, inclusive, and equitable workplace. We ensure that all qualified applicants receive consideration for employment without regard to: race, color, religion, creed, national origin, ancestry, sex, age, disability (physical or mental), veteran or military status, genetic information, sexual orientation, gender identity, marital status, or any other legally protected category under applicable federal, provincial, or local laws.

We actively encourage applications from individuals of all backgrounds, including those from underrepresented groups in business and finance. Our goal is to build a workplace where all employees can thrive professionally, contribute meaningfully, and grow within the company.

Health & Safety
The well-being of our employees is a top priority. Remote employees are expected to maintain a safe and professional home office environment.