Remote Call Center Representative

REMOTE CALL CENTER REPRESENTATIVE

• Job Title: Remote Call Center Representative
• Work Location: Remote – Work from home
• Employment Type: Full-Time
• Salary offered:
  • – Fixed salary: $4,750 per month
    Work schedule: Monday to Friday, 9:00 AM to 5:00 PM

ABOUT DPLS MANAGEMENT SERVICES LTD.

DPLS Management Services Ltd. is a full-service accounting, taxation, and business advisory firm based in Ottawa, Ontario. We assist clients across industries, from entrepreneurs and startups to established small and mid-sized businesses, providing tailored solutions that optimize financial performance and operational efficiency. Our services include corporate and personal tax planning and compliance, bookkeeping, payroll administration, outsourced accounting services, cash flow management and financial forecasting, implementation and support for accounting software and cloud-based systems, business advisory, operational consulting, strategic growth planning, and assistance with regulatory compliance and reporting requirements. Our clients operate in a variety of sectors, including professional services, healthcare, technology, construction, hospitality, retail, and distribution.

WHY WORK WITH US?

At DPLS Management Services Ltd., we believe that people are at the heart of every successful business. Our team thrives because we foster an environment of respect, collaboration, and continuous learning. Employees choose DPLS because we invest in professional growth, encourage collaboration, and prioritize impact. Whether you want to strengthen your call center expertise, gain exposure to complex business operations, or play a pivotal role in client satisfaction, our company offers the opportunity to do it all in a professional, supportive environment.

POSITION OVERVIEW

We are seeking a professional and reliable Remote Call Center Representative to join our growing team. In this role, you will handle inbound and outbound calls, assist clients with inquiries, resolve issues, and provide information about our services. You will work closely with our accounting, tax, and administrative teams to ensure smooth communication and high client satisfaction. This is a full-time, remote position. You will work from your home office and must be available during business hours. You will receive full training, clear instructions, and ongoing support from senior team members.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Call Handling & Client Support

• Handle a high volume of inbound and outbound calls professionally and efficiently
• Respond to client inquiries regarding services, account status, and processes
• Resolve client issues and complaints with patience and professionalism
• Document all call interactions accurately in internal systems
• Follow up with clients to ensure resolution and satisfaction
• Identify and escalate complex issues to the appropriate department

Coordination & Administration

• Coordinate client requests with accounting, tax, and operations teams
• Assist with appointment scheduling and client follow-ups
• Maintain up-to-date client records and documentation
• Monitor call metrics and work to improve response times and quality
• Support administrative tasks related to client onboarding

Quality & Compliance

• Follow company policies, procedures, and call handling standards
• Maintain confidentiality of client information at all times
• Contribute to a positive and professional company image
• Identify opportunities to improve call center processes and client experience
• Participate in team meetings and training sessions

TYPICAL DAY IN THIS ROLE

• Log in to call systems and review pending tasks
• Handle incoming calls and make outbound calls as needed
• Document all interactions and update client records
• Coordinate with internal teams to resolve client requests
• Follow up with clients to confirm resolution
• Participate in team check-ins and training sessions
• Identify recurring issues and suggest process improvements

QUALIFICATIONS

• Previous experience in a call center, customer service, or client support role is strongly preferred
• Excellent verbal communication skills and professional phone manner
• Strong problem-solving abilities and attention to detail
• Ability to work independently and stay organized in a remote environment
• Comfortable using call center software and digital communication tools
• Proficiency in Microsoft Office (Word, Excel, Outlook)
• Professional, patient, and client-focused mindset
• Reliable internet connection and a dedicated home office space
• Legally eligible to work in Canada

BENEFITS

• Competitive monthly salary with performance-based bonuses
• Comprehensive health, dental, and vision coverage (available after probation period)
• Paid holidays and generous paid time off
• Stable, long-term remote employment
• Paid training and structured onboarding
• Opportunities for career growth within the company
• Supportive and professional team environment

COMPENSATION

• Full-time monthly salary: $4,750
• Performance reviews and merit-based raises
• Incentives and bonuses based on individual and company performance
• Annual reviews and opportunities for professional advancement

WORK SCHEDULE

Monday through Friday, 9:00 AM – 5:00 PM

WORK FROM HOME REQUIREMENTS

• Dedicated, private home office space
• Reliable high-speed internet connection
• Quiet environment suitable for phone calls
• Ability to work independently with minimal supervision

OTHER INFORMATION

Affirmative Action & Equal Opportunity Employer
DPLS Management Services Ltd. is committed to fostering a diverse, inclusive, and equitable workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin, ancestry, sex, age, disability, veteran status, genetic information, sexual orientation, gender identity, marital status, or any other legally protected category.

We actively encourage applications from individuals of all backgrounds, including those from underrepresented groups in business and finance.