Remote Operations Manager

REMOTE OPERATIONS MANAGER

• Job Title: Remote Operations Manager
• Work Location: Remote – Work from home
• Employment Type: Full-Time
• Salary offered:
  • – Base salary: $75,000 – $90,000 per year
    Work schedule: Monday to Friday, 9:00 AM to 5:00 PM

ABOUT DPLS MANAGEMENT SERVICES LTD.

DPLS Management Services Ltd. is a full-service accounting, taxation, and business advisory firm based in Ottawa, Ontario. We assist clients across industries, from entrepreneurs and startups to established small and mid-sized businesses, providing tailored solutions that optimize financial performance and operational efficiency. Our services include corporate and personal tax planning and compliance, bookkeeping, payroll administration, outsourced accounting services, cash flow management and financial forecasting, implementation and support for accounting software and cloud-based systems, business advisory, operational consulting, strategic growth planning, and assistance with regulatory compliance and reporting requirements. Our clients operate in a variety of sectors, including professional services, healthcare, technology, construction, hospitality, retail, and distribution.

WHY WORK WITH US?

At DPLS Management Services Ltd., we believe that people are at the heart of every successful business. Our team thrives because we foster an environment of respect, collaboration, and continuous learning. We provide a wide range of services, from traditional accounting and tax support to advanced business advisory and operational consulting. Employees choose DPLS because we invest in professional growth, encourage collaboration, and prioritize impact. As a growing firm, we offer significant opportunities for leadership and strategic input.

POSITION OVERVIEW

We are seeking an experienced, results-driven Remote Operations Manager to oversee and optimize our daily operations. In this leadership role, you will manage workflows, coordinate between departments, oversee client projects, and ensure that all operations run efficiently and align with company goals. You will work closely with accounting, tax, advisory, and administrative teams. This is a full-time, remote position. You will work from your home office and must be available during business hours. You will report directly to senior leadership and will have the opportunity to contribute to strategic planning and process improvement.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Operational Management

• Oversee daily operations and ensure smooth workflow across departments
• Develop and implement operational policies and procedures
• Monitor project timelines and ensure deadlines are met
• Identify operational bottlenecks and implement solutions
• Manage internal resources and coordinate team workloads

Client & Project Coordination

• Serve as escalation point for complex client issues
• Coordinate client projects across accounting, tax, and advisory teams
• Ensure quality control and consistency in client deliverables
• Monitor client satisfaction and address concerns proactively
• Assist with onboarding new clients and managing engagement documentation

Team Leadership & Development

• Supervise and support administrative and support staff
• Conduct regular team meetings and performance check-ins
• Identify training needs and coordinate professional development
• Foster a positive, collaborative, and accountable remote work culture
• Assist with recruitment and onboarding of new team members

Reporting & Strategic Planning

• Generate operational reports for senior management
• Track key performance indicators and operational metrics
• Contribute to strategic planning and business growth initiatives
• Identify opportunities to improve efficiency and reduce costs
• Ensure compliance with company policies and regulatory requirements

TYPICAL DAY IN THIS ROLE

• Review daily operations and prioritize urgent tasks
• Conduct team check-ins and address team questions
• Monitor client projects and ensure deadlines are met
• Coordinate with department heads on resource allocation
• Generate and review operational reports
• Address client escalations and resolve issues
• Identify process improvements and implement changes

QUALIFICATIONS

• 3+ years of experience in operations management, project management, or a related leadership role
• Proven ability to manage multiple projects and teams simultaneously
• Strong leadership, communication, and problem-solving skills
• Experience with remote team management is strongly preferred
• Proficiency in Microsoft Office Suite and project management tools
• High attention to detail and ability to work under pressure
• Experience in professional services, accounting, or consulting is an asset
• Bachelor's degree in business administration, management, or a related field is preferred
• Reliable internet connection and dedicated home office space
• Legally eligible to work in Canada

BENEFITS

• Competitive base salary with performance-based bonuses
• Comprehensive health, dental, and vision coverage (available after probation period)
• Paid holidays and generous paid time off
• Stable, long-term remote employment
• Opportunities for leadership growth and strategic input
• Supportive and professional team environment

COMPENSATION

• Base salary: $75,000 – $90,000 per year (based on experience)
• Performance-based bonuses
• Performance reviews and merit-based raises
• Annual reviews and opportunities for professional advancement

WORK SCHEDULE

Monday through Friday, 9:00 AM – 5:00 PM

OTHER INFORMATION

Affirmative Action & Equal Opportunity Employer
DPLS Management Services Ltd. is committed to fostering a diverse, inclusive, and equitable workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, national origin, ancestry, sex, age, disability, veteran status, genetic information, sexual orientation, gender identity, marital status, or any other legally protected category.